21.08.2024
Hotel Rang Mahal, a renowned independent hotel in the heart of Jaisalmer known for its luxurious accommodation and rich heritage, is adopting mycloud PMS, a comprehensive cloud-based solution. mycloud Hospitality has already supported over 2,000 hotels across the globe and is poised to transform the hotel’s management functions and enhance the guest experience.
For a long time, Hotel Rang Mahal was using an on-premise solution that required physical presence on site for monitoring and reporting. This configuration presented challenges for the hotel owner, who travels frequently and wanted more flexibility to manage the property remotely and improve the guest experience. He recognized the need for a more advanced and adaptable system.
“With mycloud PMS, staff can now monitor and manage our hotel operations from any location worldwide,” explains Mr. Ritesh, owner of Hotel Rang Mahal. “This system gives us the flexibility we need and ensures that our guests always receive first-class service in our 118 rooms.”
mycloud PMS is designed to streamline hotel operations by integrating various key interfaces. Hotel Rang Mahal, in particular, has subscribed to additional mycloud services such as EPBAX, hotel room door lock and WiFi, further enhancing its operations. Integrations such as these reduce overall costs and operational complexity by using a single network for multiple communication needs. The cloud-based nature of mycloud PMS allows hotel staff to access the system from any location, ensuring uninterrupted monitoring and management from anywhere in the world.
Other advanced features aim to improve both management and guest experience. For example, the ability to integrate with loyalty programs and CRM helps build closer relationships with guests, ensure repeat business, and offer personalized services during the stay. Powerful reports through Business Intelligence (BI) tools enable hotel management to make real-time, data-driven decisions that increase operational efficiency. In addition, the use of chatbots with Natural Language Processing (NLP) personalizes the customer experience by providing instant support 24/7 and effectively handling guest queries. This approach not only increases guest satisfaction but also frees up staff to focus on more important tasks in the hotel.
Over the last 15 years, mycloud PMS has been supporting hoteliers in the UK, Asia, Africa and the Middle East with end-to-end technology solutions. mycloud Hospitality offers a hotel management system that combines a POS system, property management software, banquet and back office functions. The all-in-one, cloud-based system enables managers to make more informed business decisions, enabling hoteliers to better manage their staff from anywhere in the world and ensure guest satisfaction through a tailored experience.
“We are very excited to partner with Hotel Rang Mahal and facilitate their transition to an all-in-one cloud-based management system,” said Deepak Chauhan, Vice President at mycloud Hospitality. “Our goal is to provide innovative solutions that increase operational efficiency and enhance the guest experience. The adoption of our system by Hotel Rang Mahal underscores our value to the hospitality industry.”
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